
Channel the Boy Scouts and Be Prepared!
You applied to a few positions and your resume got you to the next step. “The Phone Screen.” Any Hiring Manager / Recruiter worth their salt will assess (or have someone else assess) your suitability for this or other opportunities over the phone, before investing an hour or more in an interview.
A quick way to dash any possibility of success is to have no idea who you are talking to or what position they are calling about. A sure way to combat this problem is very, very high tech. Pen and note book – or your PDA/Touch/iPhone/Blackberry – though pen and small, portable note book works easiest IMHO. This is going to sound incredibly anal, but have the small note book sectioned into three.
1. Date applied – Company – Position – 2 reasons applied – Contact (if known)
2. Company – Date applied – Position – 2 reasons applied – Contact (if known)
3. Contact (if known) – Company – Position – 2 reasons applied – Date
Fill this in for each section every time you submit an application, even general applications, and tick them off when you hear back on them.
The following will explain why.
“Jody, it is Tae calling from Adecco regarding your recent application. Are you able to talk at the moment?”
Always ask for a moment – even if you are in a quiet room. Get yourself organised. Look up in your book under Adecco, in this case. Instantly you know the position/positions, when you sent in your application, who to, and why you applied for the job.

Have it on or have it on Voice Mail
Now you are ready to talk to me. “Tae, good to hear from you. I was really interested in the Technical Sales Representative role I applied for on Monday so it is great to hear from you so soon.”
Instantly you are 10 feet ahead of the competition.
Hiring Managers / Recruiters are calling you because your resume suggests that you are a good match / capable of excelling in the role or a similar one not advertised. The last thing you want to say instead is “Which job was that?” or pretending like you remember when you clearly don’t. Even after telling some people the title of the job, because they have possibly applied to ten of more positions with the same title the night before, they are still clueless. Finding a job, or a new job, is a job in itself and should be approached as such… thorough and organised, not desperate and in disarray. Frequently, the person calling you is not the person you applied to. Your details have been passed around a HR / Management / Recruitment team and someone else wants to talk to you. This is why Company has its own first section. “Tony at Adecco? This is a nice surprise as I was expecting to hear from Lisa regarding the Receptionist position in New Farm. How can I help you Tony?”
Unless it is a general application, the first question usually asked is “Did you have any specific questions about the position / application?” At this stage it is fine to say “No” if you don’t have any, but temper it with a reason why you applied, eg. “I don’t have any questions yet Tae, but I saw the company had a strong mentoring program which is a huge plus for me.”
From here we get to the real information we want to know:
“What made you apply for this position?”
“Why are you moving on from XYZ company?”
“What is the most important thing you are looking for in your next role?”
“How come you have changed companies so much over the past twelve months?”
“What is your availability for interviews?”
“What are your salary expectations?”
- and more specific questions relating to the role, eg. “You said in your resume that after being promoted to Team Leader you increased retention and brought individual sick days down to less than 2 a year. Can you tell me how you achieved this?” You need to be able to defend your claims and sell your ability.
This ten minutes is make or break time. Make no mistake, you are convincing the Hiring Manager / Recruiter why they should invest at least one hour of their busy week on you. They want to know what they are going to get out of meeting you.
Steer away from clichés. Everyone says they are a hard worker, reliable and a team player. Tell me why I should meet you.
“Tae, given the company’s focus on growing their lifting equipment division and my own background in hydraulics plus internal sales, it seemed like the perfect opportunity for me to take my proven experience and knowledge from ABC Hydraulic Sales to the next level. As you saw, I consistently exceeded set sales targets and won three customer service awards in the last twelve months alone. After four years, I am ready to take my career further than ABC can take me. With your client’s proven mentoring program that you mentioned in the advertisement, I would be crazy not to apply. I would appreciate the opportunity for the two of us to meet at your earliest convenience so we can work together on this.”
No matter what the position, know why you are applying and have it ready to go in your head. Practise out loud.
Oft times, when I ask someone why they are applying I either get vague answers or a five minute plus negative, word salad.
If you are leaving for negative reasons, get it out of your system with your friends. I don’t care that Marjorie in Dispatch told David in Processing that you saw Catherine at Reception taking a two hour lunch and told Steven in Management. Really, I don’t. If you have problems at work, address them. If you have tried to address them with management without success, then you can convey that in your cover letter, and refer the Hiring Manager / Recruiter back to it during the initial phone screen. You only have ten minutes, don’t waste it by complaining. “Tae, as I mentioned in my cover letter, there were some unprofessional actions taking place which, when brought to management’s attention, were ignored. Professionalism is very important to me, so you can understand why I am seeking a new company – one with strong professional management.”

Try and pencil in alternate interview times
The close. Don’t be afraid of asking if you are progressing. A good way of doing this is to ask what the time line is for the position, or if you can pencil out some potential interview times. If the Recruiter / Hiring Manager says “I have a number of other people to contact before deciding on interviews,” you didn’t get it. Best case scenario, is that you are in the “Maybe if no one else really comes home then we may see you” pile. Most likely though, it is simply because some Recruiters / Hiring Managers don’t like saying “No” to people, so try and softly let you down now before using that wonderfully personal ‘Thankyou for your application” letter.
If it is a “No,” move on. Mark it off your lists and keep moving forward. Don’t take it personally (which is hard I know), but given the fact there is more competition even at a skilled level in some cases, companies have their own “list” now. Just as job seekers for the last few years have been able to pick and choose, employers are now able to be more selective. Some sections of the market have had a large increase in applicants, it is just a fact of life – neither nor unfair – but the onus is on you to take that phone contact and turn it into an interview.
Next time – The Interview.